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(Article Publish Date: October 21, 2002) - One of the biggest complaints we hear about many company Web sites, from customers and employees alike, is that it's too hard to find what you need. At IBM, with 2.5 million Internet pages and more technical content than any single entity, including the Pentagon, that's no surprise. A new IBM advanced information search and delivery system for the IBM support site (www.ibm.com/support) is expected to solve this problem. Code-named Digital Blue (dBlue), this project is a digital interface to IBM customers. The result of two years of work and five patentable inventions, dBlue is now available to IBM customers. The team that created dBlue is calling it "the next generation of enterprise information search-and-delivery systems." This is a WebSphere-based technology with breakthroughs in storing, searching, and retrieving infor... (more)